At By Nature, we strive to provide our customers with the highest quality preservative-free dried fruit, raw tree nuts and organic dried products. We understand however, that sometimes situations may arise where an exchange or refund is necessary. This Return Policy outlines the terms and conditions under which exchanges or refunds can be processed. Please read this policy carefully before making a purchase from By Nature.
Eligibility for Exchanges or Refunds
- To be eligible for an exchange or refund you must provide an invoice number.
- Exchanges or refunds are only applicable for products purchased directly from By Nature. If you purchased our products through a third-party retailer, please refer to their return policy.
- Dried fruit and non-perishable items must be reported for exchanges or refunds within 7 days of delivery or purchase.
Acceptable Reasons for Exchanges or Refunds
- Quality Issues: If you receive a product that is damaged, spoiled or of unsatisfactory quality, you may be eligible for an exchange or refund. Please provide detailed information about the issue and include photographs.
- Incorrect or Incomplete Order: If you receive an incorrect item or your order is missing items, please contact us immediately. We will arrange for an exchange or refund, or send the missing items at no additional cost.
- Allergen Concerns: If you have a severe allergic reaction to a product that was not indicated on the packaging or in the product description, please contact us with the relevant details. We will review the situation and, if necessary, provide a refund.
Exchange or Refund Process
- To request an exchange or refund, please contact our customer support team via email or phone. Provide your order details and a clear explanation of the issue.
- Our customer support team will review your request and may require additional information or evidence to process the exchange or refund.
- If your request is approved, we will provide you with instructions on returning the product, if necessary.
- Once we receive the returned product or the necessary evidence, we will initiate the refund or exchange process. Refunds will be issued using the same payment method used for the original purchase.
- Please note that it may take 3-5 business days for the refund to be reflected in your account, depending on your bank or payment provider.
- Gifts, gift cards or e-gift cards are non-refundable and cannot be exchanged for cash.
- Items that have been consumed or used, including partially eaten products, are not eligible for exchanges or refunds.
- In some exceptional cases, we may offer discretionary exchanges or refunds for reasons not covered by this policy. Our decision in such cases will be final.
We reserve the right to modify or update this Return Policy at any time without prior notice. It is your responsibility to review this policy periodically. If you have any questions or need further clarification, please don't hesitate to contact our customer support team via the contact form below. We are here to assist you and ensure your satisfaction with our products.