Terms & Conditions

Welcome to the Terms and Conditions page of BY NATURE. Please read these terms and conditions carefully before using our website or placing an order. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website or place an order.


"Company," "we," "us," or "our" refers to BY NATURE Natural & Organic (Pty) Ltd., the operator of this website.

"Customer," "you," or "your" refers to any individual or entity using our website or placing an order.

Website Use

  1. The content provided on our website is for general informational purposes only. We strive to ensure the accuracy and currency of the information, but we make no representations or warranties of any kind, whether express or implied, regarding the content's accuracy, reliability or suitability for any purpose.
  2. You agree not to use our website for any unlawful or unauthorised purposes, including but not limited to violating any applicable laws, regulations or third-party rights.
  3. Our website may contain links to third-party websites or resources. These links are provided solely for your convenience, and we have no control over the content or availability of such sites. We do not endorse or make any representations about them, and your use of third-party websites is at your own risk.

 Orders and Payments

  1. When placing an order on our website, you agree that all information provided is accurate, complete and current. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or devices.
  1. All prices on our website are displayed in South African Rands and include 15% VAT. All prices exclude delivery charges, which will be added to the total order amount if applicable.
  1. Payment for your order can be made through the available payment methods provided on our website. We use secure payment gateways to ensure the safety and privacy of your financial information. By submitting your payment details, you authorise us to charge the designated amount to your selected payment method.
  2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions or suspected fraudulent activity.

 Shipping and Delivery

  1. We make every effort to process and ship orders in a timely manner, but we cannot provide a guarantee for specific delivery times; therefore, please anticipate a delivery time of approximately 3-5 working days for your order, keeping in mind that any provided delivery time frames are estimations and may be influenced by external factors beyond our control.
  2. We may use third-party delivery services to fulfill your order. If you decide you use your own third-party delivery service, we are not responsible for any delays, damages or loss that may occur during transit. Any claims for such issues should be directed to your courier company.

 Exchanges or Refunds

  1. We take pride in the quality of our products. If you are dissatisfied with your purchase, please contact our customer support team for assistance. We may request additional information or evidence to process your request.
  2. Refunds and exchanges are subject to our discretion and the nature of the issue. We reserve the right to refuse returns or exchanges if the product has been opened, damaged or consumed, or if the return does not meet our return policy requirements.
  3. Refunds will be issued in the original form of payment, excluding any delivery charges paid. Please allow a reasonable processing time for the refund to reflect in your account.
  4. Please refer to our Return Policy for detailed information on eligibility, processing times and refund methods.

 Intellectual Property

  1. All content, logos, trademarks and intellectual property displayed on our website are the property of BY NATURE Natural & Organic (Pty) Ltd., or our licensors. You are granted a limited, non-exclusive and non-transferable license to access and use our website and its content solely for personal and non-commercial purposes. You agree not to reproduce, distribute, modify or create derivative works from our content without prior written permission from us.
  2. Any user-generated content, including reviews, comments or suggestions submitted to us through our website or other channels, becomes the property of BY NATURE Natural & Organic (Pty) Ltd. By submitting such content, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute and display that content in any medium.

 Limitation of Liability

  1. To the extent permitted by law, BY NATURE Natural & Organic (Pty) Ltd., its directors, employees, affiliates or agents shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of or in connection with your use of our website, products or services.
  2. We make no warranties or representations, express or implied, regarding the availability, reliability or accuracy of our website or its content. You acknowledge and agree that your use of our website is at your own risk.


  1. You agree to indemnify and hold harmless BY NATURE Natural & Organic (Pty) Ltd., its directors, employees, affiliates and agents from any claims, damages, losses, liabilities, costs or expenses arising out of or related to your use of our website, violation of these terms and conditions or any third-party claims resulting from your actions or omissions.

 Governing Law and Dispute Resolution

  1. These terms and conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.
  2. Any disputes arising out of or in connection with these terms and conditions shall be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved amicably, either party may pursue resolution through binding arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). The arbitration shall take place in South Africa, and the decision rendered by the arbitrator shall be final and binding.

 Modifications to Terms and Conditions

  1. We reserve the right to modify, update or replace these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any modifications constitutes acceptance of the updated terms and conditions.


  1. If any provision of these terms and conditions is deemed invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

 Entire Agreement

  1. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and BY NATURE Natural & Organic (Pty) Ltd. regarding your use of our website and replace any prior agreements or understandings, whether written or oral.

If you have any questions or concerns regarding these terms and conditions, please contact us customer support team via the contact form below. We are here to assist you and ensure a smooth and satisfactory experience with our products.

Contact form