Privacy Policy

This Privacy Policy describes how BY NATURE Natural & Organic (Pty) Ltd. collects, uses and protects the personal information you provide to us when using our website, purchasing our products or interacting with us. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

Information We Collect

1. Personal Information: We may collect personal information such as your name, email address, mailing address, phone number and payment information when you place an order or create an account on our website.
2. Communication Information: If you contact us through email, phone or other channels, we may collect and store the information you provide to us, including your name, email address and any other details you share with us.
3. Website Usage Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, device information and pages visited. This information is used to analyse website performance and improve our services.

Use of Information

1. We may use the personal information we collect to process and fulfill your orders, communicate with you about your purchases or inquiries and provide customer support.
2. With your consent, we may use your personal information to send you promotional offers, newsletters and marketing communications related to our products and services. You can opt-out of receiving such communications at any time by following the instructions provided in the communication or by contacting us directly.
3. We may use non-personal information to analyse trends, track website usage, improve our website's functionality and enhance the overall user experience.

Information Sharing

1. We may share your personal information with third-party service providers, such as payment processors, shipping companies or marketing agencies, who assist us in operating our business and providing services to you. These service providers are obligated to maintain the confidentiality and security of your personal information.
2. We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or investigate potential fraudulent activities.
3. In the event of a merger, acquisition or sale of our business assets, personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

Data Security

1. We implement reasonable security measures to protect your personal information from unauthorised access, loss, misuse or alteration. These measures include encryption, secure socket layer (SSL) technology, firewalls and routine security assessments.
2. While we strive to protect your personal information, please be aware that no data transmission or storage can be guaranteed to be 100% secure. We cannot guarantee the security of any information you transmit to us or that it will not be accessed, disclosed, altered or destroyed by a breach of any of our safeguards.
3. It is your responsibility to maintain the confidentiality of your account information and password. Please notify us immediately if you suspect any unauthorised access to your account or any other security breach.

Data Retention

1. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.
2. If you have created an account with us, you may access and update your personal information by logging into your account. If you wish to delete your account or request the deletion of your personal information, please contact our customer support team and we will assist you. However, please note that certain information may need to be retained for legal or legitimate business purposes.

Children's Privacy

1. Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete such information.

 Third-Party Links

1. Our website may contain links to third-party websites or resources that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those third-party websites before providing any personal information or engaging in any transactions with them.

 Cookies and Tracking Technologies

1. Like many websites, we may use cookies, web beacons and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. Cookies are small data files that are stored on your device and allow us to recognise you and provide personalised features.
2. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which remain on your device for a set period) to remember your preferences, analyse website usage and tailor our marketing efforts.
3. You can choose to disable cookies through your web browser settings. However, please note that disabling cookies may limit certain functionalities of our website and affect your overall browsing experience.
4. We may also use third-party analytics services, such as Google Analytics, to collect and analyse website usage information. These services may use cookies and similar technologies to gather data and generate reports for us.

 Your Privacy Rights

1. You may have certain rights regarding the personal information we hold about you, including the right to access, correct, update or delete your information. If you would like to exercise any of these rights or have any questions or concerns regarding your privacy, please contact our customer support team.

 Changes to the Privacy Policy

1. We reserve the right to modify, update or replace this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
2. It is your responsibility to review this Privacy Policy periodically for any updates or changes. By continuing to use our website or services after any modifications to this Privacy Policy, you accept and agree to the revised terms.

If you have any questions or concerns regarding our privacy practices or this Privacy Policy, please contact our customer support team via the contact form below. We are committed to protecting your privacy and will address any concerns promptly and effectively.